• Senior Quality Assurance Analyst

    Location US-AR-Rogers
    Job ID
    # of Openings
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  • Overview

    Contribute to a Safer, More Secure, and More Sustainable World 




    At UL, we know why we come to work. Thousands of us around the world wake up every day with one common purpose – to make the world a safer, more secure, and more sustainable place to live. We clear the way for our customers to introduce the latest products, technological advances, and systems in an increasingly complex world so they can provide peace of mind to the market. Our integrity is woven throughout our company and shapes the way we approach and deliver our solutions. We are proud that the work we do every day has a meaningful contribution to society. We continue to build upon our legacy of trusted expertise and partnership to keep our communities safe and secure as we march forward into the future. This helps us to sleep better at night, and we are confident that the millions of people we touch rest easier too.


    Maintains ULs quality assurance programs, policies, processes, procedures and controls ensuring that performance and quality of services conform to established standards while enhancing customer satisfaction. Identifies and assures implementation of process improvements to increase consistency, correctness and integrity of UL operations for the division/affiliate. Performs internal audits to ensure compliance with established policies, practices, procedures, and requirements. Participates in process improvement initiatives through problem identification, management reviews, and escalation.


    • Delivers quality programs that focus on achieving or exceeding division/affiliate productivity and quality targets. Develops quality assurance plans in support of the division/affiliate quality initiatives.
    • Documents all issues, findings, and corrective/preventive actions and works to resolve them; reports progress on resolution to management.
    • Devises improvements to current processes and/or procedures and develops models for possible future configurations.
    • Conducts on-site evaluations (audits) of division/affiliate operations annually. Ensures follow-up on corrective actions and reviews systemic evaluations as required for compliance and quality control. Shares analysis results, determines process improvement applicability to addressing issues and recommends improvement initiatives.
    • Develops metrics to assess acceptability of improvement initiatives and to determine customer satisfaction.
    • Willingness to work with cross-functional teams
    • Performs other duties as directed.


    University degree or (equivalent) in Engineering, Business Administration or related field plus generally four years of experience in a quality function. Demonstrated ability to conduct root cause analysis and plan/implement corrective action. Demonstrated ability to analyze data, to interact with all levels of the organization, and to present and facilitate discussions of findings. Working to detailed knowledge of quality concepts, techniques / methodologies including quality and business excellence models (e.g., ISO 9001, 17025, 17065, Lean Sigma, Baldrige / Shingo) Detailed knowledge of process mapping and process redesign. Demonstrated ability to work within a matrix environment. Working to detailed knowledge of establishing metrics and audit controls.




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