• Customer Service Professional - Multiple Listings Team

    Location US-WA-Camas
    Job ID
    # of Openings
    Job Category
    Customer Service/Support
  • Overview

    Contribute to a Safer, More Secure, and More Sustainable World 




    At UL, we know why we come to work. Thousands of us around the world wake up every day with one common purpose – to make the world a safer, more secure, and more sustainable place to live. We clear the way for our customers to introduce the latest products, technological advances, and systems in an increasingly complex world so they can provide peace of mind to the market. Our integrity is woven throughout our company and shapes the way we approach and deliver our solutions. We are proud that the work we do every day has a meaningful contribution to society. We continue to build upon our legacy of trusted expertise and partnership to keep our communities safe and secure as we march forward into the future. This helps us to sleep better at night, and we are confident that the millions of people we touch rest easier too.


    UL is currently seeking a Customer Service Professional to join our Multiple Listings team in Camas, WA. Our Multiple Listings team is part of UL's private labeling center. A successful Customer Service Professional is focused on providing excellent customer service, able to work with a sense of urgency, has a basic understanding of Microsoft Suite, and enjoys being a part of a team that strives to be the best.  This is a great opportunity to assist customers and in navigating their way to creating a safer product!


    Is this the amazing opportunity you have been seeking?


    We would like to hear from you!


    Additionally, you will be responsible for:


    • Receiving inquiries from customers from various sources (phone and email), answers questions and/or resolves individual problems.
    • Collects customer product information, identifies the industry that will perform work, and communicates completion time commitments.
    • Prioritizes customer needs, determines any special requirements, and obtains required information and samples to open the project.
    • Organizes customer information by classifying and segmenting the customer, entering new or updated information into database, etc., using the Customer Relationship Management (CRM) system.
    • Provides support for non-technical customer requests, including questions/issues such as billing inquiries, service requests and general UL information.
    • Assembles all required reports and documents to be sent to the client in a complete package, measures and monitors customer satisfaction through customer satisfaction reviews, follows up on concerns, informs customer of the certification, and closes the project.
    • Actively participates in teams to continuously improve and drive quality into UL's service to the customer.
    • Performs other duties as required.



    • High School Diploma, or equivalent, is required (Associates degree preferred).
    • 1-2 years of customer service.  
    • Excellent written communication skills.
    • Basic Microsoft Suite (Word/Excel) knowledge.
    • Customer satisfaction oriented.
    • Demonstrated ability to respond appropriately to customer needs.
    • Demonstrated ability to successfully multi-task.
    • Demonstrated ability to work effectively with a diverse team.


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