• Customer Service Specialist

    Location US-IL-Northbrook
    Job ID
    2018-10409
    # of Openings
    1
    Job Category
    Administrative/Clerical
  • Overview

    Contribute to a Safer, More Secure, and More Sustainable World.

    At UL, we know why we come to work. Thousands of us around the world wake up every day with one common purpose – to make the world a safer, more secure, and more sustainable place to live. We clear the way for our customers to introduce the latest products, technological advances, and systems in an increasingly complex world so they can provide peace of mind to the market. Our integrity is woven throughout our company and shapes the way we approach deliver our solutions. We are proud that the work we do every day has a meaningful contribution to society. We continue to build upon our legacy of trusted expertise and partnership to keep our communities safe and secure as we march forward into the future. This helps us to sleep better at night, and we are confident that the millions of people we touch rest easier too.

     

     

    Under minimal supervision, assists clients in acquiring labels by providing information,answering general client questions, reviewing label designs, maintaining information systems,and processing label purchase and release orders. In addition, assures that clients customlabels comply with UL specifications and resolves clients billing questions. Reviews work oflower level customer service representatives as needed.

     

    Responsibilities

     

    • Assists clients with placing label orders by providing information concerning label types, charges, suppliers, and order and release policies and procedures.
    • Reviews work of lower level customer service representatives as well as provides job training on all work related functions of label policies and procedures.
    • Maintains stock of standard labels by identifying need through inventory reports and placing orders with appropriate printers.
    • Authorizes client label order cancellations and/or billing corrections by verifying requests and informing Accounting of cancellation.
    • Assures custom labels comply with UL specifications by reviewing, correcting and authorizing client designs.
    • Prepares and completes in-house printing/permanent issue number requests.
    • Resolves client and supplier problems by investigating issues with concerned parties and relaying information.
    • Completes client orders by processing label purchase and release requests which includes assigning control numbers, reviewing label designs, interacting with internal customers on label formats and material specifications as well as interfacing with clients and UL Field staff on label shipment, storage and control of UL labels.
    • Maintains information systems by entering data regarding label orders, refunds, release orders, etc., into databases as well as filing and updating reference materials.
    • Maintains supplier agreements, distributes information for the client orientation program and prepares Initial Product Inspection packages.
    • Answers client questions regarding shipment status, address verification, label inventory, and UL mark clarification.
    • Performs other duties as directed.

     

    Qualifications

    • Higher Secondary Education plus prior experience of data entry and accessing datafrom databases and generally eight years prior related customer service experience.

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