• Consumer Testing Supervisor - Jewelry and Watches

    Location US-AR-Rogers
    Job ID
    2018-10399
    # of Openings
    1
    Job Category
    Management
  • Overview

    Contribute to a Safer, More Secure, and More Sustainable World 

     

    #ThisIsOurNormal

     

    At UL, we know why we come to work. Thousands of us around the world wake up every day with one common purpose – to make the world a safer, more secure, and more sustainable place to live. We clear the way for our customers to introduce the latest products, technological advances, and systems in an increasingly complex world so they can provide peace of mind to the market. Our integrity is woven throughout our company and shapes the way we approach and deliver our solutions. We are proud that the work we do every day has a meaningful contribution to society. We continue to build upon our legacy of trusted expertise and partnership to keep our communities safe and secure as we march forward into the future. This helps us to sleep better at night, and we are confident that the millions of people we touch rest easier too.

    Responsibilities

    Supervises the staff and daily operations of the Consumer Laboratory and Audit-Inspection teams. Responsible for assisting in scheduling , assigning , reviewing and coordinating workflow to assure proper utilization of staff. Trains assigned staff and operates as a working supervisor within defined limits of responsibility.

     

    Job Responsibilities:

     

    1. Supervises the day-to-day delivery of high quality testing services for certain product groups. Monitors daily productivity and quality of work and allocates resources as required.

     

    1. Supervises testing projects concurrently and ensures completion within time frames. Evaluates products against requirements of the national/international standards and precedent decisions . Makes technical decisions.

     

    1. Resolves customer issues on a regular basis. Identifies and resolves customer complaints and employee related performance issues.

     

    1. Ensures the team's understanding of and compliance with all established policies and requirements . Responsible for keeping Lab and Audit-Inspection Managers informed about the team members' development, performance and morale.

     

    1. Manages the performance of the team. Manages the performance of direct reports by defining accountabilities, establishing performance objectives, providing feedback and guidance, and ensures that all policies are understood and adhered to.

     

    1. Performs other duties as directed.

     

    #CB

    Qualifications

    Some University Education in a related discipline plus generally eight years of directly related experience.

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