• Communications Manager II

    Location US-IL-Northbrook
    Job ID
    # of Openings
    Job Category
  • Overview

    UL is seeking a Communications Manager to support UL’s Commercial & Industrial (C&I) business unit!


    Contribute to a Safer, More Secure, and More Sustainable World. At UL, we know why we come to work. Thousands of us around the world wake up every day with one common purpose – to make the world a safer, more secure, and more sustainable place to live. We clear the way for our customers to introduce the latest products, technological advances, and systems in an increasingly complex world so they can provide peace of mind to the market. Our integrity is woven throughout our company and shapes the way we approach and deliver our solutions. We are proud that the work we do every day has a meaningful contribution to society. We continue to build upon our legacy of trusted expertise and partnership to keep our communities safe and secure as we march forward into the future. This helps us to sleep better at night, and we are confident that the millions of people we touch rest easier too.


    This Communications Manager is responsible for developing and executing timely and effective global internal communications programs to support UL’s Commercial & Industrial (C&I) business unit. The core function of this role is to keep C&I staff (and enterprise-level staff, where applicable) informed of important and relevant ongoings related to business transformation efforts, BU strategy and objectives, key initiatives and more. In doing this, the role will support and promote employee engagement, create a higher performance culture and raise the profile of C&I within the enterprise and among key internal stakeholders. It supports C&I leadership in developing and executing all internal communications strategies and plans. Additionally, this position is responsible for working in close collaboration with BU Human Resources as well as division, region and corporate communications. This position will represent C&I internal communications on the leadership teams for various business programs and change management efforts. This role will also participate in the global internal communications community. 


      • Develops and executes internal communications plans and activities that are aligned with the company’s mission, vision and values as well as the business unit’s strategy and objectives, and/or various division strategies and objectives
      • Tailors communications to meet the needs of various internal client needs
      • Leads, drives and executes all internal communications for C&I’s transformation and change management initiatives including time-critical operational updates for key business applications
      • Builds strong relationships with C&I senior leadership and additional stakeholders to understand their business functions and formulate appropriate strategies and messages to achieve those objectives
      • Manages internal communications budget and leads agency relationships
      • Assists in communicating organizational initiatives and activities such as lab openings, employee updates, corporate events and internal UL meetings/events
      • Provides guidance and support to all functions across the C&I business unit
      • Manages and produces all internal webcasts and broadcasts
      • Develops and manages content for C&I’s SharePoint platform, internal newsletters, leadership updates and more
      • Ensures global staff is kept up-to-date on BU and industry-specific initiatives, news, events
      • Tracks and measures annual internal communications spend to ensure positive return-on-investment
      • Monitors and analyzes standard metrics/KPIs on successes and levels of internal stakeholder engagement: digital site traffic, open-rates, click-through rates, impressions, surveys/polling, etc.


    • BS/BA degree in Communications, Public Relations or related field, plus generally 8+ years of related experience.
    • Experience in a B2B professional services environment is preferred.
    • Experience working in a global communications role for a complex matrix organization across several global regions highly preferred
    • Ability to understand technical and scientific issues and ability to translate complex information for non-scientific audiences
    • Strong capabilities in developing and maintaining relationships with senior leaders
    • Change management communications experience
    • Top-notch communication skills: presentation, verbal, writing, editing
    • Experience managing and/or using a wide array of internal communications tools
    • Values innovation and flexibility, is proactive, motivated and a self-starter
    • Proven ability to lead and engage, especially across regions, in virtual environments and where there may not be direct reporting lines
    • Thinks strategically, executes programs against timelines and meets commitments
    • Demonstrated ability to manage multiple projects with high quality and exceptional customer service
    • Proficiency in Microsoft Office and experience managing and/or using a wide array of internal communications tools
    • Proficiency managing/developing/maintaining SharePoint sites in 0365
    • Performs other duties as directed



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