• Customer Service Professional II

    Location US-IL-Northbrook
    Job ID
    2018-10127
    # of Openings
    1
    Job Category
    Customer Service/Support
  • Overview

    UL is seeking a Customer Service Professional to join the Contract Services team in Northbrook, IL!

     

    Contribute to a Safer, More Secure, and More Sustainable World. At UL, we know why we come to work. Thousands of us around the world wake up every day with one common purpose – to make the world a safer, more secure, and more sustainable place to live. We clear the way for our customers to introduce the latest products, technological advances, and systems in an increasingly complex world so they can provide peace of mind to the market. Our integrity is woven throughout our company and shapes the way we approach and deliver our solutions. We are proud that the work we do every day has a meaningful contribution to society. We continue to build upon our legacy of trusted expertise and partnership to keep our communities safe and secure as we march forward into the future. This helps us to sleep better at night, and we are confident that the millions of people we touch rest easier too.

    Responsibilities

    Supports and enhances the overall UL experience for Follow Up Services (FUS). Maintains complex data entry in several systems by entering new and updated customer and account information. No external customer contact required at this time, internal request clarification only. Strong typing skills and experience with Excel is required. Applicant must possess strong critical thinking and analytical skills demonstrating the ability to balance support of new initiatives as well as repetitive day to day tasks without sacrificing quality. Must work well independently and actively engage in team discussions; providing feedback when applicable.

    • Oracle - Service Contracts experience preferred, but not required.
    • Prepares source data for computer entry by compiling and sorting information; establishing data entry priorities.
    • Collaboratively manage turnaround time with team members.
    • Performs fast and accurate data entry of information by inputting alphabetic and numeric information utilizing standard operating procedures (SOP’s).
    • Verifies entered customer and account data by reviewing, correcting, deleting, or reentering data; combining data from both systems when account information is incomplete; terminating files to eliminate duplication of data.
    • Tests customer and account system changes and upgrades by inputting new data and reviewing output in test environment.
    • Actively participates in teams to continuously improve and drive quality into UL’s service to the customer.
    • Performance measurements include, but not limited to, quality accuracy and task completion goals.
    • Performs other duties as required.

    Qualifications

    • Higher Secondary Education (High School Diploma) and one year of data analyst, finance, IT or computer programming experience.
    • Demonstrated ability to analyze data for discrepancies then respond appropriately to internal customer needs.
    • Demonstrated ability to successfully multi-tasks computer programs utilizing dual monitors.
    • Demonstrated ability to work effectively with a diverse team.
    • Oracle - Service Contracts experience preferred, but not required.
    • Strong typing skills and some experience with Excel is required.

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